Ong24 Privacy Policy – Protecting Malaysian Users' Information
This Privacy Policy explains how ong24 collects, uses, stores, and protects your personal information. Please read this document carefully to understand our commitment to keeping your data safe as a user in Malaysia.
Information Collected by ong24
When you register and use the ong24 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
- Account information: Your full name, email address, phone number, date of birth, and encrypted password provided at the time of registration.
- Identity verification information: Copies of identity documents such as a national ID or passport, required for account verification and withdrawal processing.
- MYR payment and transaction information: Bank account details, e-wallet numbers, and records of all MYR deposit and withdrawal transactions. We do not store full credit or debit card numbers.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution, and other technical data recorded automatically when you access the platform.
- Usage data: Records of in-platform activity including games played, session duration, navigation clicks, and interactions with platform features, collected for service improvement purposes.
Why This Information Is Required
Ong24 uses the information collected for the following purposes:
- To process account registrations, verify user identities, and securely manage your account.
- To process MYR deposits and withdrawals and verify the authenticity of every financial transaction.
- To provide effective customer support and resolve any complaints or enquiries accurately.
- To monitor platform activity and detect fraud, money laundering, or violations of the terms of use.
- To send important notifications relating to your account, transactions, or changes to platform policies.
- To improve the user experience based on usage patterns analysed in aggregate and anonymised form.
- To comply with legal obligations and regulatory requirements applicable in Malaysia.
Ong24 does not use your information for third-party marketing purposes without your prior consent.
Cookie Usage & Session Tracking
The ong24 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you visit our platform.
There are two main categories of cookies we use:
- Essential cookies: Required for core platform functions such as login session management, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand how users interact with the platform, which pages are visited most frequently, and how long they spend in each section. This data is processed in aggregate for service improvement purposes.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect your ability to use the full features of the ong24 platform.
Data Storage, Security & Third-Party Sharing
All ong24 users' personal information is stored on servers protected with industry-standard encryption. We enforce strict access controls to ensure that only authorised personnel can access sensitive user data.
Data retention periods depend on operational needs and legal obligations. Financial transaction data and account records are retained for the period prescribed by applicable Malaysian law. Once that period has elapsed and there is no continuing legal requirement, data will be securely deleted or anonymised.
Regarding information sharing, ong24 may share user data in the following limited circumstances:
- Payment service providers: Transaction information required for processing is shared with verified payment processors to enable MYR deposits and withdrawals to be handled securely.
- Legal requirements: ong24 will disclose information to regulatory authorities or law enforcement when required to do so under applicable Malaysian law.
- Technical service providers: Technical partners who assist us in operating the platform may have limited access to certain data, subject to binding confidentiality agreements.
Ong24 does not sell, rent, or trade users' personal information to any third party for commercial purposes.
User Rights & How to Contact Us
As an ong24 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If any information in your records is inaccurate or out of date, you may submit a correction request to our support team.
- Right to erasure: You may request the deletion of your account and personal data, subject to legal data retention obligations that may require us to keep certain records for a specified period.
- Right to object: You may object to the processing of your data for specific purposes that are not required by law or contract.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Registered users will be notified of any material changes through appropriate channels.
To submit any privacy-related enquiries, data access requests, or complaints, please contact the ong24 team by email at [email protected]. You may also refer to the FAQ us for more information on account security and privacy.
This Privacy Policy is effective as of the latest publication date and governs all information collected by the ong24 platform.
Questions About Your Data?
The ong24 support team is ready to assist you with any enquiries relating to privacy, account security, or how to use our platform.